Happy New Year!  I spent most of yesterday engrossed in my new Christmas present, my iphone.
It’s just so good and having upgraded to this from a phone thats almost two years old i felt like I had got a Ferrari after owning a Fiesta.  With so many of us doing business on the move, the ability to have all your information at your fingertips along with the internet makes life much easier. What impressed me so much was the way that all the features have been made so user-friendly. Even before reading the manual (does anyone else do this?) I instinctively knew how to use most of the functions!  The iphone also inspired me to organise all my contacts, photos and music so that was a good start for 2008. 

So, if you were to think about the service or product that you provide to clients, is it user-friendly?  Have you thought about those little extras that give it the wow factor?  We are running a workshop on this topic in February so it will be interesting to hear what others have to say on this subject.

Off now to listen to some more tunes and while away the day…..